Helpful local services: Advocacy support and advice

Suffolk Community Advocacy:

Suffolk Community Advocacy’s aim is to work with community groups or those organisations which represent them to develop a network of community members with the skills and knowledge to offer informal advocacy support and advice. The project will help individuals or groups within a defined community to ‘make their voice heard’.

Informal advocacy is concerned with helping people speak up for themselves. It may include: self-advocacy i.e. speaking up for yourself; group advocacy i.e. more than one person self-advocating; peer advocacy i.e. one person helping another to get their voice heard.



Telephone: 01449 674657


Citizens Advice Bureau:

Citizens Advice Bureau provides free, independent, confidential and impartial advice on everyone's rights and responsibilities. You may have money, benefit, housing, relationship or employment problems. You may be facing a crisis, or just considering your options. Whatever problem you face, they'l help you find a way forward.  CAB provide free advice to everyone at our offices. No appointments are necessary, just call in and see us or contact us by phone or email. 

Bury St Edmunds CAB (West Suffolk)


Telephone contact: 0300 330 1151

Branch address:

West Suffolk Citizens Advice Bureau
Risygate Street
Bury St Edmunds
IP33 3AA 

Stowmarket CAB (Mid Suffolk): 



Telephone contact: 01449 676060

Branch address:

Mid Suffolk Citizens Advice Bureau
5 Milton Road South
IP14 1EZ


Citizens Advice help to claim Universal Credit service

Telephone contact: 0800 144 8 444

Web chat:

Support is available from 8am - 6pm Monday to Friday


Ace Anglia Ltd:

Ace is a user led independent advocacy organisation based in Suffolk which supports people to have a powerful & effective voice. Ace support people to speak up and make decisions in all areas of their life. Advocacy enables people to:

  • Believe that you are important
  • Be listened to
  • Have the right to disagree
  • Have the chance to try new things and take calculated risks
  • Have the right to your own ideas and opinions
  • Understanding your rights and responsibilities
  • Have an advocate who is independent of services or family if you wish
  • Have the confidence to say what you want
  • Have information to make real choices and decisions



Telephone contact: 01449 678088

Ace Anglia
Red Gables
Ipswich Road
IP14 1BE


Adjudicator's Office:

The Adjudicator acts as a fair and unbiased referee looking into complaints about HM Revenue & Customs (HMRC), and the Valuation Office Agency (VOA), across the United Kingdom.It is a free and impartial service for all.


Telephone contact: 0300 057 1111

The Adjudicator's Office
PO Box 10280

Age UK Bury St Edmunds:

Local Age UK's offer a range of services. These can vary but often include; information and advice, dementia help and support, home help and support, local befriending services to tackle loneliness, help using IT and the internet, home from hospital, preventing hospital admissions an hospital aftercare


Telephone: 01473 359911

Age UK Suffolk
Unit 14
Hillview Business Park
Old Ipswich Road